Wholesale terminology - Customer Service

• Order Processing

  The activities involved in receiving, verifying, and fulfilling customer orders for apparel products, including order entry, inventory allocation, and shipping arrangements.

• Customer Inquiry Handling

  Responding to customer inquiries, questions, or concerns regarding product availability, pricing, sizing, shipping, or returns in a timely and helpful manner.

• Order Tracking and Status Updates

  Providing customers with real-time updates on the status and progress of their apparel orders, including order confirmation, shipping notifications, and delivery tracking information.

• Return Authorization and Processing

  Assisting customers with the process of returning or exchanging apparel items by issuing return authorizations, providing return labels, and processing refunds or exchanges according to company policies.